Sierra Trading Post

**sarge1967** · 03-16-2011, 06:39 PM

Hey everyone!

This is not a gear review, but a review of customer service from Sierra Trading Post.

I have been shopping with these folks for a couple of years. I would call them an outlet company. Some of the deals I have gotten over the years have been amazing! I am on their email list and they send out frequent internet coupons. This is where you save BIG TIME!

But that is not the reason for my review.

I ordered my Stepson a Slumberjack 20 degree sleeping bag. It was shipped within a day like all the orders have been. We got it yesterday and Trevor was very excited about his new bag. Now according to the box it should have come with a stuff sack. There was not one in the box or the plastic bag the sleeping bag came in. I stuck my arm down into the bag and found nothing. I looked on the paperwork for a phone number or email for Slumberjack and could not find one. So today I called Sierra Trading Post to see if they had contact info for Slumberjack. I spoke with David. I explained the situation to him, I made it clear that I DID NOT HOLD Sierra trading Poat responsible for this. He took all the info down and put it into his computer. He said that he would send it on to mgt and that they would send us a stuff sack by Fri. I told him that they did not have to do that, it was not their fault. He said no we will make it right and I would hear back from him by Fri.

Well I got a call a few hours later. I did not get to the phone in time but it was David and he left me a message stating that the stuff sack should be in the bottom of the bag with the zipper holding the cord. Well my wife and I both had looked but but this time I unzipped the bag completely and sure enough there was the stuff sack. Well feeling a bit embarassed I called David back and told him we found it. Anyway I was very impressed that they were willing to send a new one out and the speed in which David dealt with this.

Kuddos to Sierra Trading Post!

**Ranger** · 03-16-2011, 06:43 PM

Good story and good to know another good company to deal with.

**TMAC** · 03-16-2011, 06:45 PM

I'd say great customer service. Makes you wanna do business with people like that again!

**MK-9** · 03-16-2011, 06:46 PM

Guess I should have made an attempt to return the 3 pairs of convertible hiking pants I picked up from them about a year ago eh? They didn't even come close to fitting. At 34" waist I should have been able to get them past my thighs. Every other pair of pants / shorts I have are 32" or 34" and fit or are slightly loose, lol.

Your post just goes to show you making an effort might help a little. My own fault for not getting on it.

**Guy** · 03-16-2011, 06:47 PM

I have purchased from them numerous times myself, and they are a great retailer. I have never heard of anyone having trouble with them.

**Thunder 9** · 03-16-2011, 07:02 PM

They get two thumbs up from me too.
Excellent communication and customer
service is top notch.

**solocanoe** · 03-16-2011, 07:19 PM

great to hear - my orders from them have been perfect so far, but good to know they are there if you need them.

**Throc** · 03-16-2011, 08:19 PM

I've always had great experiences with them. I've been ordering from them since 2003 and have yet to have a problem. Let's hope it stays that way.

**unswydd** · 03-16-2011, 08:20 PM

Been dealing with them for a number of years now and have never had an issue with them.

**wsdstan** · 03-16-2011, 08:26 PM

They are a great outfit. I get a lot of stuff there and they tell you on the invoice how much money you have saved for both that order, and all the orders you have ever made. Of course it is off of suggested retail but its still a place where you can get a good value and their customer service has always been top notch.