i sent 2 of my old mini mags in for repair after they got corroded. they were cleaned and repaired free of charge. i was a little torqued that they didn't replace one of the light bulbs (claimed they couldn't contact me though i had given them my cell phone number and mailing address), but i was just happy to get the end caps replaced and the tubes rebored/cleaned for free.
"Take a course in good water and air; and in the eternal youth of Nature you may renew your own. Go quietly, alone; no harm will befall you." John Muir
I try to buy most of my gear at REI because they stand behind all their products wether its their brand or not and they have a very liberal return policy.
About 10 years ago I had an Alladdin thermos that would only keep my coffee hot for about an hour. I called and offered to send it in for replacement, but they told me not to bother and just sent me one. According to what they told me at that time, any Alladdin with a handle carries a lifetime warranty, although mine didn't say so on the product itself.
I generally just use, or toss things that go belly-up ..
But, in the last year I actually did the CS thing on 2 items.
-- The first was a Steel Thermos bottle, that I inherited from my brother years ago - It finally got so beat-up and abused that it would no longer keep coffee even warm more than an hour. I contacted them, and they sent me a Brand New one (and didn't even want the old one back)
--The second was a Silva 'Guide' compass, that I had for years, that had been "well used", and had developed a 'bubble'. I contacted them, and they said "send it in", which I did .. and they sent me a Brand New one.
So - I guess My vote would be for Thermos, and Silva :-)
For those of you who fly fish I'm going to have to say TFO! Awesome service, lifetime warranty, just need to pay shipping. Cheapest replacement so far. Ross was going to charge me 50. TFO 25. Hope that's related! Oh and I don't want to forget the Gerber knife I snapped off my multitool while plucking a fossil out of some frozen ground last winter . Replaced for free.
Last edited by jkfisher84; 12-10-2011 at 02:51 PM.
RCBS replaced the ram on my Rockchucker when I BENT it swaging some .348 Winchester brass into .43 Spanish brass that was not available at that time. My fault, but they said a 'lifetime guarantee' is what it is.
Victorinox put a new set of scales on my 'hiker' several years ago when I cracked one by running over it with the tractor
Two excellent companies I've had great dealings with are:
Pelican Products makers of waterproof cases & flashlights
I have had good dealings with leatherman, replacing broken bits with nothing more than speed and care.
I will upgrade to add or not shun knives, in the next month or so, I have had a large nick develop, and waiting for Christmas to end before I send it in. I know it's not really bush crafty, but some of their blades I would carry and use in the field kitchen and I know some others may and have done the same.
In the past I have had instant replacement of meindl boots where the grip wore down in like six months. It was a bad batch apparently.
Sea to summit, replaced an obviously misused solar shower for me with stitches ripping out..
If I remember any others I will add later.