Hi all! I'm new here so please bear with me. I have been hunting for a new axe and chose to get the Helko Mini Spalter. I would be glad to hear some opinions on this axe and how it preforms and holds up. My problem is, I have read so many low reviews around the web of people receiving a poor quality axe in important areas, and bad customer service. I was going to order the axe from the Helko North America web site over the phone, but in the process, came across a Google review that you can go see from Daryl Warner talking of his extremely poor experience in dealing with Helko explaining it in good detail, which supports the many poor reviews I've read. I'm afraid that I'll receive an axe with poorly fitting head, bad wood grain in handle, axe head not symmetrical and crooked making off balance, blade not properly sharpened, metal around the eye not symmetrical all the way around - thicker on one side, much thinner on the other and gaps or looseness ... all these things I've read about their axe's in reviews. A hand forged axe is going to have some imperfections, but I’m talking about the quality deal busters that should never pass in a quality made axe. The guy that left the Google review stated that he called Helko the day he received his axe and explained what all was wrong with it and was told he should have expected those imperfections, and the problem was his lack of knowledge, and he should have expected to have to regrind it (despite product description saying ready to use) and he was refused a return. Wow. I mean WOW! He said that after he posted his Google review, that the owner then reached out to him and offered to replace his axe free of charge. I really want to order this axe from them but based on the many poor reviews, I'm taking a chance of receiving a poor quality axe and poor customer service as well. I don't think if I call to order my axe from Helko and ask the customer service rep to make sure the one that I order is thoroughly checked out and passes the quality test that would actually happen. And if there was a problem and I reached out for refund I see how they treated other customers and I don't want that. I understand that every maker has some poor reviews and things happen sometimes, but also red flags are there for a reason and shouldn’t always be blown off. I really had a hard time finding the right style of axe for me and almost gave up but then came across the Mini Spalter and said that's it! So it's not as easy as just buying some other axe. Shopping for the right axe is like shopping for the right lure in the Bass Pro isles (which I'm addicted to). Lots of different things to take into consideration especially when you’re talking about a lot of money, and for me, spending over $100 on a designer name axe is a lot of money so I expect a quality axe and great customer service. Am I incorrect for that or have too high hopes, perhaps being unreasonable? So any feedback would be appreciated!