Preferred Email Address Update

Discussion in 'Adventure Sworn Bushcraft Co.' started by Adventure Sworn, Jun 22, 2019.

  1. Adventure Sworn

    Adventure Sworn Cody Vendor

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    Just a head's up, I am using a new address for customer support.

    I am in the process of going back to using my gmail account. In short, my email provider for info@adventuresworn.com is far too sluggish, glitchy, and the spam filter is a joke. It is making it very hard to catch up on emails, and some are simply never making it to my inbox. I really miss how seamless and efficient my gmail account was, it was the first email I used when making knives. Definitely going back to it.

    New address: adventuresworn@gmail.com

    Note: If you have an email pending response that you sent to info@adventuresworn.com; I am going through my emails there to reply to everyone. However, there is a chance that the spam filter may have filtered your message, or in some cases prevented me from ever even receiving it. If your message is urgent I'd highly recommend emailing me at adventuresworn@gmail.com, I'm replying is less than 48 hours (usually much quicker).

    Thanks,
    Cody
     
  2. SonsOfLiberty

    SonsOfLiberty Student of Life Supporter Bushcraft Friend

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    Hi Cody,

    I tried you at you old and new email address and didn't get a response. You guys don’t have a phone number listed.

    I paid to mail back a Sheath that had bad stitching that came undone and the Post Office just sent it back with no explanation after several weeks. Did I get your address wrong?

    Would sure like to have this fixed without having to chase you guys down.

    Thanks,

    Chris
    9F9535DE-5461-4836-A553-E29A115D87A4.jpeg
     
  3. Kyle363

    Kyle363 Hobbyist Hobbyist Supporter

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    They’ve moved shops and it looks like the haven’t updated their address. This is what I found at the bottom of their latest email.

    PO Box 448
    Stillwater New York 12170
    USA
     
  4. BlazerNL

    BlazerNL Scout

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    Hi,

    I have send multiple emails in the last few month including to the new email address but never have got a response.

    I have a hotmail address so spam filter should not be the problem.

    Kind regards JP
     
  5. Kleon

    Kleon Tracker

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    Same problem. Back in October was promised a knife is a few weeks as the blade was already back from Heat Treat and nothing yet. No response to email sent to the new address.

    Has anyone figured out what is going on?
     
  6. blue333

    blue333 “O’l Slickboots” Supporter

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    My only guess is that AS is still trying to catch up. Could be that a lot of people sent emails to the new address (adventuresworn@gmail.com) and they are working their way through them.
    As far as I know, there have been no other major changes or moves?

    There’s a good chance Cody will respond here first with an update.
    Just try and hang in there. Cody is good people and I’m sure we will all here something soon.
     
  7. hunterjrg

    hunterjrg Tracker

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    Email sent on the 9th. No response yet
     
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  8. SonsOfLiberty

    SonsOfLiberty Student of Life Supporter Bushcraft Friend

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    Ill be honest. I'm done buying from these guys. I sold off all their knives and I won’t buy another one. Nothing against their craftsmanship, I just can’t deal with poor communication.
     
  9. Meyer

    Meyer Tracker

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    This is getting to be very concerning now. Every time they say better communication is coming, it actually somehow gets worse.
     
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  10. rcwells

    rcwells Supporter Supporter

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    Email sent to new address a couple days ago.
     
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  11. rcwells

    rcwells Supporter Supporter

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    Anyone have an update?
     
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  12. Captnstabn

    Captnstabn Supporter Supporter

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    Dude, as many of their knives that you’ve bought and even you can’t get ahold of them?! Doesn’t bode well for anyone else!
     
  13. chndlr04

    chndlr04 roughian #2 Supporter

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    They need a communication specialist.
     
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  14. rcwells

    rcwells Supporter Supporter

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    No reply yet Anyone else?
     
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  15. Kona9

    Kona9 Supporter Supporter

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    They definitely need to turn this around. This is getting ridiculous. AS, what is the deal?
     
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  16. hunterjrg

    hunterjrg Tracker

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    He answered the second time time I emailed
     
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  17. MT_Fin

    MT_Fin Axe'aholic

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    @Adventure Sworn I'm pretty dang good with customer service and email response, ply me with some product and I could help with the email burden :14:
     
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  18. rcwells

    rcwells Supporter Supporter

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    Still no reply after all this time.......

    So I sent yet another email.
     
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  19. rcwells

    rcwells Supporter Supporter

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    Finally got a reply in talks now
     
  20. hunterjrg

    hunterjrg Tracker

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    A month wait with no reply? That’s more patience then I have.
     
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  21. Mr. Tettnanger

    Mr. Tettnanger Supporter Supporter

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    I gave up on them years ago and did the same thing.
     
  22. MrFixIt

    MrFixIt Old Jarhead LB#42 Supporter Bushcraft Friend Bushclass I

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    Not a single entry in the trader feedback...
     
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  23. Chriiis.Glover

    Chriiis.Glover Tracker

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    Aside from poor communication, has anyone ever been wronged by Adventure Sworn? I’ve not heard of someone not eventually getting taken care of or the knife they paid for, but I haven’t been a member all that long.

    I have only purchased four knives directly from AS, two custom and two in stock. All of my transactions have been smooth and I’m more than satisfied with the product, maybe I should leave some trader feedback.
     
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  24. godshippy

    godshippy Tracker

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    That's been my experience. Really slow communication, but they did everything possible to take care of me.
     

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