Friartuck
Guide
I love my camelbak stuff. I have a Military issue Thermobak and several of the Better Bottles and I am rarely without one. I found a better bottle recently at the goodwill for $1. I snatched it up despite it not having a bite valve or straw. I got the replacement parts and discovered that the spout was broken. There are two little pivot ears that allow the spout to move and one of those ears was broken off. This 1/4 x 1/4 bit of plastic made this bottle unusable.
Here's the good part. I contacted Camelbak via email and told them the story. What I go tin return was an apology that the product was broken, assurance that this was not up to their standards and an offer of an entire new lid in replacement.
Less than a week later in the mail was my new lid and no I have another fully functioning camelbak bottle. Better yet though, I have confidence in a company that stands behind their wonderful product.
If you ever have the choice between a Camelbak product and a slightly less expensive version may I recommend the Camelbak because they will replace it if ever there is a problem.
Here's the good part. I contacted Camelbak via email and told them the story. What I go tin return was an apology that the product was broken, assurance that this was not up to their standards and an offer of an entire new lid in replacement.
Less than a week later in the mail was my new lid and no I have another fully functioning camelbak bottle. Better yet though, I have confidence in a company that stands behind their wonderful product.
If you ever have the choice between a Camelbak product and a slightly less expensive version may I recommend the Camelbak because they will replace it if ever there is a problem.
